Hotel operations guides
Practical reference for housekeeping and maintenance teams. Written to be useful whether or not you ever use our software. For writing on how hotels are run rather than step-by-step reference, see the articles.
Inspections and standards
What to check, in what order, and how to score it so two inspectors reach the same verdict on the same room.
The hotel room inspection checklist
What to check in a guest room, in the order an inspector actually walks it, and how to score it so that two inspectors reach the same verdict on the same room.
Updated 8 min read
Writing housekeeping SOPs people actually follow
Why most housekeeping SOPs go unread, the structure that survives contact with a real shift, and the six procedures worth writing before any others.
Updated 7 min read
Maintenance
Planning work before it becomes a complaint, and deciding what gets attention first when it does.
Building a hotel preventive maintenance schedule
A quarterly PM rotation that covers every room without taking rooms out of inventory, and the arithmetic to work out how many rooms a day that actually means.
Updated 7 min read
Setting maintenance work order priorities
Why priority inflates until it means nothing, a four-level scale with response targets attached, and the one rule that keeps the scale honest.
Updated 5 min read
Housekeeping operations
The daily running of the department: staffing, deep clean cycles, and the policies that decide who enters a room.
How many rooms can a housekeeper clean per day?
Realistic numbers by service level, how to convert an occupancy forecast into a staffing number, and why counting rooms rather than workload produces a quota that is unfair in both directions.
Updated 6 min read
Writing a hotel lost and found policy
The decisions a lost and found policy has to make in advance — retention windows, who can release an item, and what happens to valuables — before the item is in your hand.
Updated 6 min read
Hotel deep cleaning: schedule and checklist
What separates a deep clean from a good daily clean, a rotation that survives a full house, and the checklist that makes the difference visible.
Updated 6 min read
Hotel do not disturb policy: how long is too long?
A do not disturb sign is a guest request, not a waiver of the property's duty of care. Where the line sits, and the escalation ladder that keeps it from being improvised.
Updated 6 min read
Revenue and performance
The numbers a GM is asked about, what they actually measure, and where they mislead.